Terms of subscription to the Cloud service
Article 1: Purpose
DOMINTELL S.A. ensures the maintenance and continuity of the Domintell Cloud service to ensure the operation of the Dcare solution from the date of subscription to the service.
The formalities of signing this contract are :
- The conclusion of a subscription to the Cloud service with a duration of 1, 6, 12 or 24 months (from the end of the trial period);
- Acceptance of renewal by tacit renewal of the subscription for a period equal to the current period(unless the Customer givesnotice at least 30 days before the expiry date of the current period of 1, 6, 12 or 24 months);
- When renting a Dcare kit, the subscription to the Cloud service is included in the monthly invoiced amount, and the rental therefore constitutes acceptance of renewal by automatic renewal.
Article 2: Validity and duration
This contract is established for a period of 1, 6, 12 or 24 months, renewable by tacit agreement. It takes effect at the end of the trial period of the Dcare system. It will be extended by tacit renewal for a period equivalent to the current commitment period, unless terminated by the Client by e-mail to support@dcare.be or by registered mail to the address below, no later than 30 days before the expiry date of the current period.
At the customer's request, the subscription period can be changed to a different duration at any time, resulting in a change in the rate invoiced at the start of the next period. This request can be made via the website dcare.be ("My Account" section), by e-mail to support@dcare.be or by post to : Domintell SA - Rue de la Maîtrise, 9, 1400 Nivelles, Belgium.
In the case of a Dcare Kit rental, the subscription period is one month and is renewed by tacit agreement each month. There is no minimum commitment period, and the trial period system is the same as for a purchase.
Article 3: Prices
The amount paid in cash after the trial period is determined by the duration of the subscription:
- Monthly: €18.99(incl. VAT).
- Semi-annual: €89.99(incl. VAT)
- Annual: €159.99 (incl. VAT).
- Twice-yearly: €269.99 (incl. VAT).
This amount includes Dcare's cloud service maintenance fees and technical support.
Article 4: Exceptional conditions for premature termination of the subscription
Trial period
From the date of purchase or rental of a Dcare kit, and therefore subscription to the Cloud Dcare service, the customer is granted a 30-day trial period before paying the Cloud Dcare service subscription fee (or the first monthly instalment in the case of a rental). During this trial period, the customer may decide not to proceed with the subscription. In this case, the customer will not be billed for the Cloud Dcare subscription.
End of lease notice
The rental contract may be terminated at the customer's request with 30 days' notice before the next monthly payment. In the event of the death of a loved one during a rental period, the exceptional early termination conditions of the Death Benefit Guarantee may apply.
Death of the holder: "Death benefit
The Dcare solution is a technology intended for end use by a wearer of the Dcare bracelet (hereinafter called the wearer). This wearer is defined by the customer at the time of purchase by providing his or her surname, first names and date of birth.
In the event of the holder's death during the commitment period, the subscription may be terminated prematurely (at the end of the month of invoicing in progress at the time of death). The Client must then provide a death certificate to Domintell SA by e-mail to support@dcare.be or by post to :
Domintell SA - Rue de la Maîtrise, 9 in 1400 Nivelles, Belgium
ANNEX: GENERAL CONDITIONS
Article 1
Domintell SA undertakes to provide the following services:
- Ongoing maintenance of the Dcare Cloud service and updates to the service when necessary.
As the hosting and maintenance of the Cloud Dcare service is the responsibility of a third party supplier (AWS), Domintell S.A. is not responsible for any events or factors depending on this third party that may have a negative impact on the service and its maintenance. Domintell S.A. nevertheless undertakes to keep the Customer informed of any breakdowns and maintenance causing disruptions to the service via smartphone notification or e-mail or SMS.
- Technical support for questions and faults on the Dcare system installed at the customer's premises.
The call must be justified by a real and proven breakdown or a major technical problem.
Article 2
All Dcare equipment must be installed in accordance with the manufacturer's recommendations and the rules and standards for construction and electrical installation in force at the time of installation.
Performance of the contract takes effect after financial settlement of the monthly/semi-annual/
annual/bi-annual invoice issued by Dcare.
No warranty is given if the system is used for purposes other than in a Dcare system.
No guarantee will be given if a product is transformed, is maintained contrary to the prescribed rules (e.g. power supply other than that supplied by Dcare, open case, oxidation, etc.), suffers damage caused by external natural factors (e.g. lightning, frost, water infiltration, humidity, etc.) or damage caused by external accidental factors (e.g. fall, fire, overload, erroneous command, etc.).
The warranty does not apply to any damage resulting from use contrary to Dcare's recommendations or any other cause unrelated to the Dcare software or hardware.
Article 3
At the customer's request, the subscription period can be changed to a longer period at any time, resulting in a change in the rate charged. This request can be made by e-mail to support@dcare.be, by telephone to +32 (0) 67 88 82 50 or by post to :
Domintell SA
Rue de la Maîtrise, 9
1400 Nivelles, Belgium
Article 4
In the particular case where a product installed by the Customer and discontinued by Dcare breaks down and cannot be repaired, the Customer will have the option of replacing the downgraded product with a new generation product that replaces it with a 40% discount on the public price.
