Returns and refunds policy
Products concerned:
- Dcare Starter Kit and its contents
- Additional Dcare bracelet
- Additional Dcare Plug
We accept returns of items if you are not satisfied
We accept returns if the item(s) and/or service(s) you have purchased/subscribed to do not suit you, within 30 days of your order, while having retained the original condition of the equipment (used "as directed" and clean). If the product(s) and/or service(s) do not suit your needs, please contact us at the e-mail address below and provide us with the reasons for your return and your order information. We will then let you know how to return the product(s).
You will be responsible for the shipping and (if applicable) insurance costs associated with returning your item(s) if you are dissatisfied within 30 days of your purchase. We are not responsible for any loss or damage in transit.
When we receive the returned product(s), we will examine it/them and notify you by email, within a reasonable period of time, if you are eligible for a refund. If you are eligible for a refund, we will refund the purchase price (according to the original method of payment). It may take up to 15 working days after receiving our email before you see the refund on your statement.
Contact details are available at the end of the document (point 6).
We accept returns of defective items
We accept returns or exchanges if an item you have purchased is faulty but the original condition of the material has been retained. If you receive a faulty item, please contact us at the email address below and provide details of the product and the fault. We will then advise you how to return the product.
We will pay the shipping and (if applicable) insurance costs of returning your item if it is faulty. We are not responsible for any loss or damage in transit. If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.
When we receive the returned product, we will examine it and notify you by email, within a reasonable period of time, whether you are entitled to a refund or exchange due to the defect. If you are entitled to an exchange or refund, we will replace the product or refund the purchase price (depending on the original method of payment). It may take up to 15 working days after receiving our email before you see the refund on your statement.
Contact details can be found in point 6 below.
To track the status of your return, please contact us at the email address below.
- Exchanges of products under warranty
We will only exchange goods that are faulty or damaged due to our fault, falling under the warranty. Where you consider a product to be faulty, please contact us within 30 days of your purchase at the email address below and provide details of the product and the fault. We will then advise you how to return the product.
- Repairs to out-of-warranty products
Any operating problem that does not fall under the warranty may be repaired in our workshops. In this case, the customer can make an RMA request addressed to support@dcare.be with the imperative mention :
- the order number (visible on the customer's account on our website)
- the serial number of the module (visible on the barcode label of the original packaging)
- the precise reason for the return
- the customer's full contact details (name, e-mail, address, telephone number, return address if different from the customer's address)
- the date of purchase
The module must then be returned in its original packaging or in sufficient protective packaging.
Once received in our warehouse :
- drawing up and sending an estimate of the cost of repair within 2 working days of receipt, with an indication of the repair period (in principle a maximum of 15 days) after receipt of the agreement
- execution of the repair, within the communicated timeframe, upon receipt of the written acceptance of the quotation at support@dcare.be
- invoicing of the repair in accordance with the estimate and of the forwarding expenses.
The repair is covered by a 12-month guarantee under the conditions of the guarantee and for the same fault.
If the module is not under warranty, the defective module will be downgraded and the customer will have the opportunity to order a new module or a refurbished module at 75% of the price, if available.
- Exceptions
Some items may not be refundable or exchangeable. These items are marked on our website as non-refundable, on sale or part of a final sale.
- Shipping
You will be responsible for the shipping and (if applicable) insurance costs associated with returning your item(s) to us in the event of a return due to dissatisfaction or for the return of new and unopened items. We will pay for these costs in the case of
We are not responsible for any loss or damage during transport. We are not responsible for any loss or damage incurred in transit. If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.
To return or exchange the item you have purchased, please send it by post, together with a copy of your receipt and any other information regarding your purchase, to the address listed in point 6 below.
- Process
When we receive your item, we will examine it and notify you by email, within a reasonable period of time, if you are entitled to a refund or exchange.
If you are entitled to a refund, we will refund the purchase price and a credit will be applied to the original payment method. Any shipping and handling charges you have already paid are non-refundable and refunded amounts will not include the cost of shipping. It may take up to 15 business days after receiving our email before you see the refund on your statement.
If you are entitled to an exchange, we will send a new item to the original shipping address.
- Contact details:
Domintell SA
Rue de la Maîtrise, 9
1400 - Nivelles
Belgium
+32 (0) 67 88 82 50
support@dcare.be
