Terms and conditions of use
Definitions
Client: any professional or natural person capable of doing so within the meaning of the law, or legal entity, who visits the Site which is the subject of these general conditions.
Services: https: //www.dcare.be/ made available to Clients:
Content: All the elements constituting the information present on the Site, in particular texts - images - videos.
Customer Information: Hereinafter referred to as "Information (s)" which corresponds to all personal data that may be held by https://www.dcare.be/ for the management of your account, customer relationship management and for analysis and statistical purposes.
User: Internet user connecting to and using the above-mentioned site.
Personal information: "Information which allows, in any form, directly or indirectly, the identification of the natural persons to whom it applies".
The terms "personal data", "data subject", "processor" and "sensitive data" have the meaning defined by the EU General Data Protection Regulation (GDPR: No. 2016-679)
Presentation of the website.
Pursuant to Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the website https://www.dcare.be/ are informed of the identity of the various parties involved in its creation and monitoring:
Owner: DOMINTELL SA Share capital of 792570,96€ VAT number: BE0429942701 - rue de la Maîtrise 9 1400 Nivelles
Publication manager: DOMINTELL SA - info@domintell.com
The publication manager is an individual or a legal entity.
Webmaster: Nicolas Vryghem - info@dcare.be
Host: ovh - 2 rue Kellermann 59100 Roubaix +33 9 72 10 10 07
Data Protection Officer: Thomas Houlette - marketing@dcare.be
This RGPD legal notice is taken from the RGPD legal notice generator of Orson.io
General conditions of use of the site and the services offered.
The Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code and the applicable International Regulations. The Customer may not in any way reuse, transfer or exploit for his own account all or part of the elements or works of the Site.
Use of the https://www.dcare.be/ website implies full acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time, and users of the https://www.dcare.be/ website are therefore invited to consult them regularly.
This website is normally accessible to users at all times. However, https://www.dcare.be/ may decide to interrupt the website for technical maintenance purposes. In such a case, https://www.dcare.be/ will endeavour to inform users of the dates and times of the intervention beforehand. The website https://www.dcare.be/ is regularly updated by https://www.dcare.be/. Similarly, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to take note of them.
Description of the services provided.
The purpose of the https://www.dcare.be/ website is to provide information about all of the company's activities. https://www.dcare.be/ strives to provide information on the https://www.dcare.be/ website that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies and shortcomings in updating, whether these are its fault or the fault of third-party partners who provide this information.
All information on the https://www.dcare.be/ website is given for information purposes only and is subject to change. Furthermore, the information on the https://www.dcare.be/ website is not exhaustive. It is given subject to modifications having been made since it was put on line.
Contractual limitations on technical data.
The site uses JavaScript technology. The website cannot be held responsible for any material damage linked to the use of the site. Furthermore, the user of the site undertakes to access the site using recent equipment, free of viruses and with a last generation updated browser. The site https://www.dcare.be/ is hosted by a service provider on the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (RGPD: n° 2016-679)
The objective is to provide a service that ensures the best accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible period of time, in particular for maintenance purposes, to improve its infrastructure, in the event of infrastructure failure or if the Services generate traffic deemed to be abnormal.
https://www.dcare.be/ and the host cannot be held responsible in the event of malfunctioning of the Internet network, telephone lines and computer or telephone equipment, particularly in the event of network congestion preventing access to the server.
Intellectual property and counterfeiting.
https://www.dcare.be/ is the owner of the intellectual property rights and holds the rights of use on all the elements accessible on the website, in particular the texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited, except with the prior written permission of: https://www.dcare.be/.
Any unauthorised use of the site or of any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of the Intellectual Property Code.
Limitations of liability.
Domintell SA acts as the publisher of the site. Domintell SA is responsible for the quality and truthfulness of the Content it publishes.
Domintell SA cannot be held responsible for direct and indirect damage caused to the user's equipment when accessing the https://www.dcare.be/ website, and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.
Domintell SA cannot be held responsible for indirect damage (such as loss of market or loss of opportunity) resulting from the use of the https://www.dcare.be/ website. Interactive areas (possibility of asking questions in the contact area) are available to users. Domintell SA reserves the right to delete, without prior notice, any content posted in this area that contravenes the legislation applicable in the European Union, in particular the provisions relating to data protection. Where applicable, https://www.dcare.be/ also reserves the right to hold the user civilly and/or criminally liable, particularly in the event of messages of a racist, insulting, defamatory or pornographic nature, regardless of the medium used (text, photographs, etc.).
Personal data management.
The Customer is informed of the regulations concerning marketing communication, the EU law of the General Data Protection Regulation (GDPR: No. 2016-679).
7.1 Persons responsible for the collection of personal data
For the Personal Data collected in the context of the creation of the User's personal account and browsing on the Site, the person responsible for processing the Personal Data is: DOMINTELL SA. Domintell SA is represented by Nicolas Vryghem, its legal representative.
As the person responsible for processing the data it collects, https://www.dcare.be/ undertakes to comply with the legal provisions in force. In particular, it is the Client's responsibility to establish the purposes of its data processing, to provide its prospects and clients, from the time of collection of their consent, with full information on the processing of their personal data and to maintain a register of the processing in accordance with the reality. Whenever https://www.dcare.be/ processes Personal Data, https://www.dcare.be/ takes all reasonable steps to ensure that the Personal Data is accurate and relevant to the purposes for which https://www.dcare.be/ processes it.
7.2 Purpose of the data collected
https://www.dcare.be/ may process all or part of the data:
- to enable browsing on the Site and the management and traceability of services ordered by the user: connection and use data of the Site, invoicing, order history, etc.
- to prevent and fight against computer fraud (spamming, hacking...): computer equipment used for navigation, IP address, password (hashed)
- to improve navigation on the Site: connection and usage data
- to conduct optional satisfaction surveys on https://www.dcare.be/: e-mail address
- to conduct communication campaigns (sms, email): telephone number, email address
https://www.dcare.be/ does not sell your personal data, which is therefore only used for statistical and analytical purposes.
7.3 Right of access, rectification and opposition
In accordance with current European regulations, Users of https://www.dcare.be/ have the following rights:
- right of access (article 15 RGPD) and rectification (article 16 RGPD), update, completeness of Users' data right of blocking or deletion of Users' personal data (article 17 RGPD), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or conservation is prohibited
- right to withdraw consent at any time (Article 13-2c GDPR)
- right to restrict the processing of Users' data (Article 18 GDPR)
- right to object to the processing of Users' data (Article 21 GDPR)
- the right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 GDPR)
- the right to define the fate of Users' data after their death and to choose to whom https://www.dcare.be/devracommunicate (or not) their data to a third party that they have previously designated
As soon as https://www.dcare.be/ becomes aware of the death of a User and in the absence of instructions from him/her, https://www.dcare.be/ undertakes to destroy his/her data, except if their retention is necessary for evidential purposes or to meet a legal obligation.
If the User wishes to know how https://www.dcare.be/ uses his/her Personal Data, asks to rectify them or objects to their processing, the User may contact https://www.dcare.be/ in writing at the following address
DOMINTELL - DPO, Thomas Houlette
rue de la Maîtrise 9 1400 Nivelles.
Or by email to the following address
In this case, the User must indicate the Personal Data that he/she would like https://www.dcare.be/ to correct, update or delete, identifying him/herself precisely with a copy of an identity document (identity card or passport).
Requests for the deletion of Personal Data will be subject to the obligations imposed on https://www.dcare.be/ by law, in particular as regards the retention or archiving of documents. Finally, Users of https://www.dcare.be/ may file a complaint with the supervisory authorities, and in particular with the CNIL (https://www.cnil.fr/fr/plaintes).
7.4 Non-disclosure of personal data
Domintell SA shall not process, host or transfer the Information collected on its Clients to a country located outside the European Union or recognised as "non-adequate" by the European Commission without informing the client in advance. However, Domintell SA remains free to choose its technical and commercial subcontractors provided that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (RGPD: n° 2016-679).
Domintell SA undertakes to take all necessary precautions to preserve the security of the Information and in particular to ensure that it is not communicated to unauthorised persons. However, if an incident affecting the integrity or confidentiality of the Client's Information is brought to the attention of Domintell SA, the latter must inform the Client as soon as possible and communicate the corrective measures taken. Furthermore, https://www.dcare.be/ does not collect any "sensitive data".
The User's Personal Data may be processed by Domintell SA's subsidiaries and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.
Within the limits of their respective responsibilities and for the purposes mentioned above, the main persons likely to have access to the data of the Users of https://www.dcare.be/ are mainly the agents of our customer service.
7.5 Types of data collected
With regard to users of the https://www.dcare.be/ website, we collect the following data which are essential for the operation of the service, and which will be kept for a maximum period of 59 months after the end of the contractual relationship:
Name, first name, postal address, telephone number, email, profession
https://www.dcare.be/ also collects information to improve the user experience and provide contextualised advice:
Language settings
This data is kept for a maximum period of 59 months after the end of the contractual relationship.
Incident notification
Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. Domintell SA cannot therefore guarantee absolute security. If Domintell SA becomes aware of a security breach, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at national or European level. Domintell SA is committed to fully informing its clients of all matters relating to the security of their account and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.
No personal information of the user of the site https://www.dcare.be/ is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only the assumption of the repurchase of https://www.dcare.be/ and its rights would allow the transmission of the said information to the eventual purchaser who would in turn be bound by the same obligation of conservation and modification of the data with respect to the user of the site https://www.dcare.be/.
Security
To ensure the security and confidentiality of Personal Data and Personal Health Information, https://www.dcare.be/ uses networks protected by standard features such as firewalls, pseudonymisation, encryption and passwords.
When processing Personal Data, https://www.dcare.be/prendtakes all reasonable steps to protect it from loss, misuse, unauthorised access, disclosure, alteration or destruction.
Hypertext links, cookies and internet tags
The https://www.dcare.be/ website contains a number of hyperlinks to other sites, set up with the authorisation of https://www.dcare.be/. However, https://www.dcare.be/ does not have the possibility of checking the content of the sites thus visited, and consequently will not assume any responsibility for this fact.
Unless you decide to deactivate the cookies, you accept that the site may use them. You can deactivate these cookies at any time and free of charge using the deactivation options offered to you and recalled below, knowing that this may reduce or prevent access to all or part of the Services offered by the site.
9.1. "COOKIES
A "cookie" is a small information file sent to the User's browser and stored within the User's terminal (e.g. computer, smartphone), (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system and the date and time of access. Cookies will not damage the User's terminal in any way.
https://www.dcare.be/ is likely to process the User's information concerning his visit to the Site, such as the pages consulted and the searches carried out. This information enables https://www.dcare.be/ to improve the content of the Site and the User's navigation.
Since Cookies facilitate browsing and/or the provision of services offered by the Site, the User may configure his/her browser to allow him/her to decide whether or not to accept them so that Cookies are recorded in the terminal or, on the contrary, that they are rejected, either systematically or according to their sender. The User may also configure his or her browser software so that the acceptance or rejection of Cookies is offered to him or her from time to time, before a Cookie is likely to be recorded in his or her terminal. https://www.dcare.be/ informs the User that, in this case, it is possible that not all of the functionalities of his or her browser software may be available.
If the User refuses the storage of Cookies in his/her terminal or browser, or if the User deletes those stored there, the User is informed that his/her navigation and experience on the Site may be limited. This could also be the case when https://www.dcare.be/ or one of its service providers cannot recognise, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.
Where applicable, https://www.dcare.be/ declines all responsibility for the consequences linked to the degraded functioning of the Site and any services offered by https://www.dcare.be/, resulting from (i) the refusal of Cookies by the User (ii) the impossibility for https://www.dcare.be/ to record or consult the Cookies necessary for their functioning due to the User's choice. For the management of Cookies and the User's choices, the configuration of each browser is different. It is described in the browser's help menu, which will show how the User can modify his or her wishes regarding Cookies.
At any time, the User can choose to express and modify his or her wishes with regard to Cookies. https://www.dcare.be/ may also use the services of external service providers to help it collect and process the information described in this section.
Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Linkedin and Google Plus appearing on the https://www.dcare.be/ Website or in its mobile application and if the User has accepted the deposit of cookies by continuing to navigate on the https://www.dcare.be/ Website or mobile application, Twitter, Facebook, Linkedin and Google Plus may also deposit cookies on your terminals (computer, tablet, mobile phone).
These types of cookies are only deposited on your terminals if you consent to them, by continuing your navigation on the Website or the mobile application of https://www.dcare.be/. However, at any time, the User may revoke his or her consent to https://www.dcare.be/ depositing this type of cookie.
Article 9.2. INTERNET TAGS
https://www.dcare.be/ may occasionally employ web beacons (also known as "tags," "action tags," "single-pixel GIFs," "clear GIFs," "invisible GIFs," and "one-to-one GIFs") and deploy them through a web analytics partner that may be located (and therefore store information about them, including the User's IP address) in a foreign country.
These tags are placed both in the online advertisements allowing users to access the Site and on the various pages of the Site.
This technology allows https://www.dcare.be/ to evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this Site by the User.
The external service provider may collect information about visitors to the Site and other websites through these tags, compile reports on Site activity for https://www.dcare.be/, and provide other services relating to the use of the Site and the Internet.
Applicable law and jurisdiction.
Any dispute relating to the use of the https://www.dcare.be/ website is subject to Belgian law. Except in cases where the law does not allow it, exclusive jurisdiction is given to the competent courts of Walloon Brabant.
Online shopping and right of withdrawal
The online buyer has 14 calendar days from receipt of the order (if the order is for a product) or from the conclusion of the order (if the order is for a service).
Within this period, the buyer must inform Domintell SA in writing that he/she wishes to cancel his/her purchase: by e-mail via info@dcare.be, by registered mail to Domintell SA - Rue de la Maîtrise, 9 - 1400 Nivelles or via the contact form. There is no obligation to indicate the reasons why he/she wishes to cancel his/her purchase.
